Jira Service Management

{"xsrfToken":"5653e5d48a0136c30bed7a6d6d41a2c43a93f36a_lout","branding":{"id":"1","key":"test","name":"Support Center","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/1664d585-3293-48d8-ae00-bf6c46df0311/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZTc4MmY1OC02NDc1LTQ4ZWEtOTg2MS04ZTczOGYwMDE0YjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjE2NjRkNTg1LTMyOTMtNDhkOC1hZTAwLWJmNmM0NmRmMDMxMSI6WyJyZWFkIl19LCJleHAiOjE3MDE2NDY5NTYsIm5iZiI6MTcwMTY0NjM1Nn0.Wzrb3QpAKWFuMvnUhDssob8x8TUbvaQbefE0UjRNVj4&client=ce782f58-6475-48ea-9861-8e738f0014b0&mode=fit","logoId":"1664d585-3293-48d8-ae00-bf6c46df0311","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Donegal Support Center","sharedPortalName":"Support Center","userInitialAnnouncementHeader":"For urgent issues please call (888) 640-5840","userInitialAnnouncementMessageWiki":"To return to our website, click here: <a href=\"https://www.donegalgroup.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">www.donegalgroup.com</a>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Donegal Support Center","sharedPortalName":"Support Center","announcementHeader":"For urgent issues please call (888) 640-5840","announcementMessage":"To return to our website, click here: [www.donegalgroup.com|https://www.donegalgroup.com]","localeDisplayName":"English (United States)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#003c71","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"1","key":"test","projectId":10000,"serviceDeskId":1,"name":"Support Center","description":"Welcome! Please see the options below to contact our Support Center team if you have questions or have a problem. For urgent issues please call (888) 640-5840.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"4","name":"Have a technical question?","descriptionHtml":"","callToAction":"Have a technical question?","introHtml":"Select this option and we'll gladly assist you.","icon":10508,"iconUrl":"https://resourcecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[1],"key":""},{"id":"7","name":"Report a problem with our quoting systems","descriptionHtml":"","callToAction":"Report a problem with our quoting systems","introHtml":"Having trouble with one of our quoting systems? Let us know here.","icon":10469,"iconUrl":"https://resourcecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[1],"key":""},{"id":"31","name":"Website Assistance","descriptionHtml":"","callToAction":"Website Assistance","introHtml":"Need help with our website? Tell us the details here and we'll check it out.","icon":10467,"iconUrl":"https://resourcecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[1],"key":""},{"id":"23","name":"Email","descriptionHtml":"","callToAction":"Email","introHtml":"","icon":10550,"iconUrl":"https://resourcecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"168","name":"Legal Disclaimer Voicemail","descriptionHtml":"","callToAction":"Legal Disclaimer Voicemail","introHtml":"","icon":10492,"iconUrl":"https://resourcecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"8","name":"Report a different issue","descriptionHtml":"","callToAction":"Report a different issue","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10472,"iconUrl":"https://resourcecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[7,4,31]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"7f5df2ca-cc41-3f4d-8d11-37cbddc1a0fb","appLinkName":"System Confluence","appLinkUrl":"https://resourcecenter.atlassian.net/wiki","spaceKey":"SCKB","spaceName":"Support Center Knowledge Base","spaceUrl":"https://resourcecenter.atlassian.net/wiki/spaces/SCKB","isServer":false},"labels":[],"projectKey":"SC","serviceDeskId":1,"kbLinkDomainURLs":["https://resourcecenter.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZTc4MmY1OC02NDc1LTQ4ZWEtOTg2MS04ZTczOGYwMDE0YjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MDE2NDc1NTYsIm5iZiI6MTcwMTY0NjM1Nn0.TD1U9KRJt5C6VuA_eFFtfwZT2xSq3nP6eXhB2I4oN_M","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"ce782f58-6475-48ea-9861-8e738f0014b0","tokenDurationInMins":20}},"reqCreate":{"id":31,"projectId":10000,"form":{"name":"Website Assistance","descriptionHtml":"","callToAction":"Website Assistance","intro":"Need help with our website? Tell us the details here and we'll check it out.","instructions":"","icon":10467,"iconUrl":"https://resourcecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachments","description":"Screenshots are always helpful to us while trying to resolve your concern. As a tip, you can take a screenshot on Windows using Windows + Shift + S and paste with Ctrl + V or on a Mac using Command + Shift + 4 and paste with Command + V","descriptionHtml":"Screenshots are always helpful to us while trying to resolve your concern. As a tip, you can take a screenshot on Windows using Windows + Shift + S and paste with Ctrl + V or on a Mac using Command + Shift + 4 and paste with Command + V","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/31","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/31","calendarParams":{"firstDay":0,"date":"2023-12-03T18:32:36-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"7f5df2ca-cc41-3f4d-8d11-37cbddc1a0fb","appLinkName":"System Confluence","appLinkUrl":"https://resourcecenter.atlassian.net/wiki","spaceKey":"SCKB","spaceName":"Support Center Knowledge Base","spaceUrl":"https://resourcecenter.atlassian.net/wiki/spaces/SCKB","isServer":false},"labels":["websiteassistance"],"projectKey":"SC","serviceDeskId":1,"kbLinkDomainURLs":["https://resourcecenter.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjZTc4MmY1OC02NDc1LTQ4ZWEtOTg2MS04ZTczOGYwMDE0YjAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MDE2NDc1NTYsIm5iZiI6MTcwMTY0NjM1Nn0.TD1U9KRJt5C6VuA_eFFtfwZT2xSq3nP6eXhB2I4oN_M","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"ce782f58-6475-48ea-9861-8e738f0014b0","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":3,"updated":"2023-03-15T19:14:59.179639Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[31],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":3,"name":"Website Assistance","submit":{"lock":false,"pdf":false}},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":1},"localId":"17b6e8d6-8877-463b-b1e5-d525d3aa9dfc"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":10},"localId":"08de2b52-2aaf-47f1-ba74-cb091d00733e"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":5},"localId":"554902b4-b09f-4a0e-8fd4-8cc23954b5bd"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":9},"localId":"93824cc9-ffac-494a-a37f-ffadd5e449a1"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":12},"localId":"cbc2cad3-c5c8-41e2-a4e0-32933383206b"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":13},"localId":"615fc635-605c-4d8d-a311-7b18cea1e8e3"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":11},"localId":"71a5de27-f649-4c84-832c-c40971460b51"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":14},"localId":"45e2fb21-a93e-482a-869a-eac993dc0d33"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":8},"localId":"c5ad1841-b2e2-4128-8a71-c1c2a4a20a2b"}}]}],"conditions":{},"sections":{},"questions":{"12":{"type":"tl","label":"Agency Name","description":"","validation":{"rq":false},"jiraField":"customfield_10068","questionKey":""},"8":{"type":"rt","label":"Description","description":"Please provide as much detail as possible about the issue you're experiencing.","validation":{"rq":true},"jiraField":"description","questionKey":""},"13":{"type":"ts","label":"Agency Code","description":"If you are an agent and experiencing an issue with a specific agency code, please provide that here.","validation":{"rq":false,"mxc":7,"rgx":{"p":"^[0-9]{7}$","m":"This is not a valid Agency Code. Donegal issues Agency Codes with 7 digits."}},"choices":[],"questionKey":""},"5":{"type":"cd","label":"Who are you?","description":"","validation":{"rq":true},"jiraField":"customfield_10062","questionKey":""},"10":{"type":"ts","label":"Account, Policy or Quote Number","description":"","validation":{"rq":false,"mnc":8,"mxc":10,"rgx":{"p":"(^[1]{1}[\\d]{9}$|([abc,A-Z]{1,3})+\\d{7}$|([abc,A-Z]{1,3})+( )+\\d{7}$|^[3]{1}[\\d]{9}$|^[0-9]{8}$|^([Q,q]{1})+([p,u,a,b,P,U,A,B]{1})+([1]{1})+([\\d]{7})$|^[2]{1}[\\d]{7}$|^[12]{2}[\\d]{6}$)","m":"This does not match the formatting of a Donegal Account, Policy or Quote Number."}},"jiraField":"customfield_10049","questionKey":""},"1":{"type":"tl","label":"Summary","description":"Please briefly summarize your issue.","validation":{"rq":true},"jiraField":"summary","questionKey":""},"14":{"type":"tu","label":"Web Address (URL)","description":"If you are experiencing an issue on a specific web page, copy and paste the URL from the address bar here.","validation":{"rq":false},"jiraField":"customfield_10089","questionKey":""},"11":{"type":"ts","label":"Web Username","description":"If you need assistance with access to our website, please provide your username.","validation":{"rq":false},"jiraField":"customfield_10065","questionKey":""},"9":{"type":"ts","label":"Your Name","description":"","validation":{"rq":true},"jiraField":"customfield_10063","questionKey":""}}},"uuid":"b6623ca9-6fb8-4cf6-a693-1ebf39f7f541"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":3,"updated":"2023-03-15T19:14:59.179639Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[31],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":3,"name":"Website Assistance","submit":{"lock":false,"pdf":false}},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":1},"localId":"17b6e8d6-8877-463b-b1e5-d525d3aa9dfc"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":10},"localId":"08de2b52-2aaf-47f1-ba74-cb091d00733e"}},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":5},"localId":"554902b4-b09f-4a0e-8fd4-8cc23954b5bd"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":9},"localId":"93824cc9-ffac-494a-a37f-ffadd5e449a1"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":12},"localId":"cbc2cad3-c5c8-41e2-a4e0-32933383206b"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":13},"localId":"615fc635-605c-4d8d-a311-7b18cea1e8e3"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":11},"localId":"71a5de27-f649-4c84-832c-c40971460b51"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":14},"localId":"45e2fb21-a93e-482a-869a-eac993dc0d33"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":8},"localId":"c5ad1841-b2e2-4128-8a71-c1c2a4a20a2b"}}]}],"conditions":{},"sections":{},"questions":{"12":{"type":"tl","label":"Agency Name","description":"","validation":{"rq":false},"jiraField":"customfield_10068","questionKey":""},"8":{"type":"rt","label":"Description","description":"Please provide as much detail as possible about the issue you're experiencing.","validation":{"rq":true},"jiraField":"description","questionKey":""},"13":{"type":"ts","label":"Agency Code","description":"If you are an agent and experiencing an issue with a specific agency code, please provide that here.","validation":{"rq":false,"mxc":7,"rgx":{"p":"^[0-9]{7}$","m":"This is not a valid Agency Code. Donegal issues Agency Codes with 7 digits."}},"choices":[],"questionKey":""},"5":{"type":"cd","label":"Who are you?","description":"","validation":{"rq":true},"jiraField":"customfield_10062","questionKey":""},"10":{"type":"ts","label":"Account, Policy or Quote Number","description":"","validation":{"rq":false,"mnc":8,"mxc":10,"rgx":{"p":"(^[1]{1}[\\d]{9}$|([abc,A-Z]{1,3})+\\d{7}$|([abc,A-Z]{1,3})+( )+\\d{7}$|^[3]{1}[\\d]{9}$|^[0-9]{8}$|^([Q,q]{1})+([p,u,a,b,P,U,A,B]{1})+([1]{1})+([\\d]{7})$|^[2]{1}[\\d]{7}$|^[12]{2}[\\d]{6}$)","m":"This does not match the formatting of a Donegal Account, Policy or Quote Number."}},"jiraField":"customfield_10049","questionKey":""},"1":{"type":"tl","label":"Summary","description":"Please briefly summarize your issue.","validation":{"rq":true},"jiraField":"summary","questionKey":""},"14":{"type":"tu","label":"Web Address (URL)","description":"If you are experiencing an issue on a specific web page, copy and paste the URL from the address bar here.","validation":{"rq":false},"jiraField":"customfield_10089","questionKey":""},"11":{"type":"ts","label":"Web Username","description":"If you need assistance with access to our website, please provide your username.","validation":{"rq":false},"jiraField":"customfield_10065","questionKey":""},"9":{"type":"ts","label":"Your Name","description":"","validation":{"rq":true},"jiraField":"customfield_10063","questionKey":""}}},"uuid":"b6623ca9-6fb8-4cf6-a693-1ebf39f7f541"},"linkedJiraFields":["customfield_10049","summary","customfield_10062","customfield_10063","description","customfield_10065","customfield_10089","customfield_10068"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}